Another attempt to understand Business Analysts

I am sure Ann Hall over at itbusinessedge.com is a nice person, and I appreciate her interest in what Business Analysts are or do, but she is not helping by quoting people who say my real key skill is customer service... have a look at http://www.itbusinessedge.com/cm/blogs/all/does-a-business-analysts-background-matter/?cs=41432#cf